Customer Service Representative

The Customer Service Representative will coordinate the activities of drivers to maximize productivity, while assuring prompt and effective service to customers. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 

  • Take orders from customers and confirm on time fulfillment
  • Coordinate pickup and delivery appointments to ensure timely customer deliveries
  • Build customer relationships to ensure customer satisfaction
  • Answer incoming telephone calls and evaluate/direct calls to appropriate personnel
  • Monitor truck movements and internal/external conditions affecting movements and ensure appropriate actions are taken to meet driver and public safety as well as customer demands
  • Actively solicit freight for specific areas
  • Manage service reporting for customers
  • Maintain customer trailer pools
  • Manage customer websites
  • Other duties as assigned

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist with the supervision of driver deliveries
  • Obey all company safety, regulatory and compliance policies
  • Must work well in a team environment

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to multi task with a sense of urgency while producing quality work
  • Ability to work without constant supervision/self-motivated
  • Be able to work under pressure
  • Strong time management skills
  • Competent in working independently as well as in a team atmosphere
  • Have good knowledge of geography
  • Be an effective listener
  • Punctual and consistent attendance
  • Desire to be successful and proficient at your job
  • Willing to understand and support change, as it relates to processes, structure and business modeling

EDUCATION and/or EXPERIENCE

  • High school diploma or GED/HSED with a minimum of one year related experience
  • Knowledge of DOT regulations
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