ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Monitoring, tracking, and dispatching all direct report drivers
• Maintaining accurate data in the driver communication device
  • Accurate Mileage
  • Alignment of all start and stop locations
  • Maintain X-calls from drivers with all accuracy
  • Manage drivers’ ETAs, PTAs, and RTAs
  • Handle payroll inquiries and work to resolve issues for drivers
• Establishing and maintaining a positive and productive work relationship with drivers
  • Keep track of driver routes
  • Contact customer service when detentions occur and work to keep drivers moving
  • Monitor the number of hours each driver has in to avoid HOS violations
• Maintaining timely, accurate, and courteous customer service with internal customers and external customers
• Resolving issues as they occur, working with team members when uncertain of the correct resolution, and when taking matters to the customer, providing a solution along with the situation
• Coordinating load assignments for drivers with planners
• Job dedication; work scheduled hours, arrive on time and leave when the work is complete
• Paying attention to details
• Providing disciplinary actions to drivers when needed
• Being a part of a team that works to maintain drivers and avoid driver turnover 

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED/HSED with a minimum of one year related experience
• Knowledge of DOT regulations

SCHEDULE

• Monday-Friday

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, and talk or hear.  The employee frequently is required to stand, sit, walk, and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, or crouch; and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  The employee may be required to lift or exert force up to 50 pounds on occasion.